A complete reception, in a single platform.
Bookings, multilingual communication and service requests: one point of reference for your hotel.
Check-in from the phone, before arrival
Guest information can be prepared before arrival, with the property retaining review and control.
Management system (PMS)
Bookings, calendar, rooms, rates and guest folio in one platform.
Compliance
Data preparation and management according to the property’s configuration and applicable requirements.
A concierge who really knows the area
Restaurant and walking tips, plus ZTL alerts, from a map curated by local people.
Keyless access
Digital access options with compatible devices, subject to verification for the property.
Restaurants in your area, in the guest app
Local suggestions and requests to partners that are actually connected.
Direct bookings
A page for your hotel to receive direct booking requests.
ZTL: the plate ready before arrival
We collect the vehicle’s licence plate and prepare data for your municipality’s ZTL; you confirm registration. Guests are reminded to check local access hours.
Active in some municipalities of Lombardy and Veneto.
Calendar and channels
Connections to external calendars and booking channels are assessed for your property before activation.
Guest passport
One QR code for the whole stay: guest area, services and available discounts.
Tailored stay plan
A personalised itinerary for every guest: what to see and do, day by day.
In-hotel services and orders
Guests browse your hotel’s offerings and send requests to the property.
Taxi, transfers and tickets
Local suggestions and requests to partners that are actually connected.
Room in 3D
The guest sees the room in 3D before arrival: spaces, furnishings and layout, as if they were already there.
Payments, bill and receipt
Service requests and bill management; online payments require the relevant activation.
Upgrades and late check-out
Guests browse your hotel’s offerings and send requests to the property.
Guest feedback
Guest feedback helps you understand their experience and identify what to improve.
Guests welcomed in their own language
Guests write in their language; reception reads in Italian, and replies are translated for guests.
Keyless access
Digital access options with compatible devices, subject to verification for the property.
We agree the pilot’s scope, timing and terms with your property before starting.
How we connect your portals
Airbnb + Booking (apartments)
Connections to external calendars and booking channels are assessed for your property before activation.
Channel Manager 2-way
Connections to external calendars and booking channels are assessed for your property before activation.
Simple, as it should be.
Discuss your property’s needs
Together, we discuss your hotel’s needs and choose capabilities for the pilot.
The guest scans the QR
From the room or at reception, the guest opens the assistant on their phone, in their own language.
Guided automation, always under your control
Data preparation and management follow your property’s settings and applicable requirements. Staff support and contact with the team.
Support for your hotel
Tools to support staff and contact with the team.
Integrated 24/7 AI Assistant
The dashboard’s AI assistant guides staff through functions step by step, in real time.
Remote technical support
We agree on the support arrangements with your property before starting the pilot.
Security and transparency
Before the pilot, we discuss data, access and available protections. The privacy policy explains how this site handles enquiry data.
Direct chat with the Founder
Contact the founder directly from the dashboard for special requests and customisation.
More attention for your guests.
From daily management to the guest experience: four areas to explore together.
Guest feedback
Guest feedback helps you understand their experience and identify what to improve.
Services that are easier to request.
Guests browse your hotel’s offerings and send requests to the property.
Guests, in their own language.
Communication between guests and reception, with translation support.
And this is just the beginning.
Guests order your services from their phone.
Guests browse your hotel’s offerings and send requests to the property.
Add your services
Breakfast, spa, restaurant, late check-out, experiences: build your menu in a few clicks, with your own prices.
Guests order from their phone
Guests choose services in their language and send a request from their phone — no app or reception queue.
Payments, bill and receipt
Service requests and bill management; online payments require the relevant activation.
The whole destination, on a single map.
Stay information, local tips and requests to connected partners.
Find hotels
A page for your hotel to receive direct booking requests.
Restaurants in your area, in the guest app
Local suggestions and requests to partners that are actually connected.
Get there with ease
Directions with ZTL alerts and a reminder to check local access hours.
Frequently asked questions
We are active in some municipalities of Lombardy and Veneto (including Verona, Padua, Vicenza, Bergamo and Brescia). In some municipalities we prepare the data and the link to the portal, and you confirm the registration. In others we prepare the data and you complete the registration yourself. Ask us about your municipality: the list is growing.
A management system and AI Concierge for independent hotels and B&Bs. Bookings, multilingual communication and service requests: one point of reference for your hotel.
Data preparation and management according to the property’s configuration and applicable requirements. The pilot program is prepared together with the property: we agree on scope, timing and terms before starting.
Data preparation and management according to the property’s configuration and applicable requirements.
Accommodation providers periodically report arrivals and stays to their Region, which passes them on to ISTAT — usually every month. By collecting the data right at check-in, HotelOnlineAI prepares the ISTAT export in the required format, so submitting it becomes a simple final check.
The CIN must be requested on the Ministero del Turismo platform, then displayed at the property and included in every listing. HotelOnlineAI stores and validates the CIN in the official 18-character format and shows it wherever it's needed — for example on documents and in pre-arrival messages to guests.
In all the main languages of your guests. Everyone writes in their own language and you always read in your own.
With a multilingual digital reception: your guest writes in their own language and gets instant answers 24/7, while your front desk sees the conversation in Italian. It's one of HotelOnlineAI's core features, translating with the full context of your property in mind.
Yes. The assistant welcomes and replies to guests at any time, in their own language, even when reception is closed.
Take your business beyond every border.
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Your hospitality. Our intelligence.
Digital Reception and AI Concierge for hotels and B&Bs: check-in, management and multilingual guest support.
+39 380 100 3307