The complete management system for your hotel
Calendar, rates, channels, billing and reports in one system, under your control.
Calendar and bookings
One unified view of rooms and availability: create, move and manage bookings in just a tap.
Rates and restrictions
Seasonal rates, minimum and maximum stay and CTA/CTD — under your control.
Calendar and channels
Connections to external calendars and booking channels are assessed for your property before activation.
Folio and receipts
A folio for each room, deposit requests, advance payments, balance and receipts. Under Italian law a confirmatory deposit (caparra, art. 1385 Civil Code), if agreed in writing, can be kept when the guest doesn't show up; an advance payment (acconto), as a rule, must be refunded.
Deposit or advance payment? Read the guideNight audit
Daily closing checks takings and occupancy; you review and approve, without spreadsheets.
Reports and statistics
Occupancy, ADR, RevPAR and how your property is trending: decisions driven by data, not gut feeling.
Guest CRM
History, preferences and contacts for every guest: better relationships and more direct repeat bookings.
Team and roles
Reception, housekeeping, manager: tailored roles and permissions — everyone sees only what they need.
AI Revenue Advisor
Base rate, seasonal rules, minimum stay and CTA/CTD. AI suggests changes by occupancy and period; by default, applying them needs your approval.
See how to set your pricesSimple, as it should be.
Discuss your property’s needs
Together, we discuss your hotel’s needs and choose capabilities for the pilot.
The guest scans the QR
From the room or at reception, the guest opens the assistant on their phone, in their own language.
Guided automation, always under your control
Data preparation and management follow your property’s settings and applicable requirements. Staff support and contact with the team.
Frequently asked questions
A management system and AI Concierge for independent hotels and B&Bs. Bookings, multilingual communication and service requests: one point of reference for your hotel.
We review your current tools together and agree on how the pilot can fit your daily work.
Data preparation and management according to the property’s configuration and applicable requirements. The pilot program is prepared together with the property: we agree on scope, timing and terms before starting.
Accommodation providers periodically report arrivals and stays to their Region, which passes them on to ISTAT — usually every month. By collecting the data right at check-in, HotelOnlineAI prepares the ISTAT export in the required format, so submitting it becomes a simple final check.
The CIN must be requested on the Ministero del Turismo platform, then displayed at the property and included in every listing. HotelOnlineAI stores and validates the CIN in the official 18-character format and shows it wherever it's needed — for example on documents and in pre-arrival messages to guests.
Yes. The assistant welcomes and replies to guests at any time, in their own language, even when reception is closed.
Take your business beyond every border.
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Your hospitality. Our intelligence.
Digital Reception and AI Concierge for hotels and B&Bs: check-in, management and multilingual guest support.
+39 380 100 3307