A personal concierge for every guest, in every language
Everything your guest experiences during the stay — in their language, on their phone.
Real-time chat and translation
The guest writes in their language and you reply in yours: instant translation in 70+ languages, text and voice.
A 24/7 assistant
Stay information, local tips and translation for conversations with reception.
A tailored stay plan
Daily ideas near your hotel, matched to guests’ interests and weather.
A concierge close at hand.
Stay information, local tips and requests to connected partners.
In-hotel services and orders
Guests browse your hotel’s offerings and send requests to the property.
Taxi, transfers and tickets
Local suggestions and requests to partners that are actually connected.
Check-in from the phone
Guest information can be prepared before arrival, with the property retaining review and control.
The door from the smartphone
Digital access options with compatible devices, subject to verification for the property.
A clear meal plan
The guest immediately sees their board — breakfast, half board or full board — without having to ask.
Upgrades and late check-out
Guests browse your hotel’s offerings and send requests to the property.
Your hotel, front and centre
Your hotel stays centre stage. The platform simplifies work; guest care stays yours.
INTERACTION EXAMPLE
Simple, as it should be.
Discuss your property’s needs
Together, we discuss your hotel’s needs and choose capabilities for the pilot.
The guest scans the QR
From the room or at reception, the guest opens the assistant on their phone, in their own language.
Guided automation, always under your control
Data preparation and management follow your property’s settings and applicable requirements. Staff support and contact with the team.
Frequently asked questions
No. They get a link (also via QR) and open everything from their phone's browser, with nothing to install.
Chat and voice are translated in real time in 70+ languages; the app itself is available in 20 languages. Each guest writes and reads in their own.
Your hotel stays front and centre: the name, services, rules and messages are yours. The assistant that answers your guests is called Alidan Concierge AI — it works for your hotel, not instead of your name. If you’d like an app entirely under your own brand, we can build it as a custom project — let’s talk.
No. It's free for the guest: it's part of the property's service. They only pay for the extras they choose, such as a service or a transfer.
Stay information and services brought together in one space for the guest. The pilot program is prepared together with the property: we agree on scope, timing and terms before starting.
Take your business beyond every border.
Choose your profile and tell us about yourself. We'll get back to you shortly.
Your hospitality. Our intelligence.
Digital Reception and AI Concierge for hotels and B&Bs: check-in, management and multilingual guest support.
+39 380 100 3307