Privacy Policy

Data controller

The data controller is HotelOnlineAI. The controller's full identification details (company name, VAT number and registered office) will be published upon completion of company registration and are available on request. For any request about your data, write to privacy@hotelonlineai.it.

What data we collect

We collect the data you voluntarily enter in the contact form: name, email, phone (required), property or business name, city, address and room count for property enquiries, category for partner businesses, and any messages. We do not collect special categories of data. The assistant’s contact form also processes your name, email, phone number and enquiry text; campaign, enquiry-source and channel information is processed when included. We use technical request data, including the IP address, to prevent abuse and limit request frequency.

Purposes and legal basis

• Replying to your request and discussing a possible partnership: pre-contractual measures at your request.
• Service-related communications: legitimate interest or consent.
• Legal obligations: compliance with applicable law.

Retention

We keep data for as long as needed to handle your request and, afterwards, for the period required by applicable law. You can ask for deletion at any time.

Recipients

Data may be processed by providers supporting us (e.g. hosting and infrastructure on Vercel, email services), appointed as data processors. We do not sell your data.

Your rights

You have the right of access, rectification, erasure, restriction, portability and objection, as well as the right to withdraw consent and to lodge a complaint with the supervisory authority.

Contact

To exercise your rights, write to privacy@hotelonlineai.it.