For guests
They feel welcome and understood in their own language, from the first moment.
How it works
From arrival to the trip home, one journey.
Each part has its own space and its own tools. Together, they follow the stay from start to finish.
A stay with Alidan
One stay, the three parts together.
Four moments, and who is part of them.
On arrivalCheck-in starts on the phone.
Documents and details are prepared in advance; reception confirms and welcomes.
HotelGuest
In the morningWhat shall we do today?
The AI Concierge gathers ideas and places by interests, time available and weather.
Guest
At lunchtimeA table nearby.
Partners appear marked next to the other places in the area: the choice stays with the guest.
GuestPartner
In the afternoonA message to reception.
Everyone writes in their own language, by voice too. The request reaches the hotel’s panel.
GuestHotel
Inspirational images: they do not show partner properties.
Why a platform
The same stay, another way to live it.
Usually
- The same questions, every day, in different languages.
- Tips on a sheet of paper, out of date by the end of the season.
- Documents and police forms to chase at arrival.
- The restaurant across the road, which the guest never discovers.
With Alidan
- The guest asks in their language and the assistant replies; reception reads in its own.
- Places, services and ideas on the guest’s phone, always at hand.
- Check-in from the phone and police forms prepared along the way.
- Local businesses get found, marked next to the other places.
For each of them
What changes for each.
For properties
Fewer repetitive tasks and more time for people.
For the local area
Restaurants, rentals and local experiences become part of the welcome.
Questions
The simplest questions.
What is Alidan?
Alidan is a hospitality platform that brings together hotels, guests and local businesses. For properties it makes the work simpler with HotelOnlineAI, for guests it offers the AI Concierge in their own language, and for local businesses it brings visibility with guests through Alidan Partners.
Are Alidan and HotelOnlineAI the same thing?
HotelOnlineAI is the part of Alidan for properties, with its own site. Alidan is the platform that connects it to guests and the local area.
Who can use Alidan?
Hotels, B&Bs, villas and holiday homes; their guests; restaurants, bars, tours, rentals, transfers and experiences in the area.
Does the guest have to download an app?
No. They scan a QR code and it opens in the browser, in their language.
How does a business become a partner?
It writes to us from the Contact page: it tells us about itself and we see together how to start.
Where is it available?
We work across Veneto, Lombardy and Italy’s finest destinations.
Can I book a hotel with Alidan?
Yes: from the properties on the platform you can send a booking request directly. You confirm your email, and the property replies to you.
Pilot programme We are selecting the first 20 partner hotels.
Contact
Let’s talk.
Do you run a property or a local business? Write to us and we will explain how Alidan works.
WhatsApp
+39 380 100 3307
+39 380 100 3307