What an AI Concierge is and how it changes the stay
AI Concierge for hotels and B&Bs: what it is, what the guest sees, what changes for the reception and how many languages it speaks. A practical guide to the guest side of HotelOnlineAI.
More and more guests book, message and plan their trip from their phone, often in a language different from yours. The "AI Concierge" starts from here: it is the assistant guests find on their phone during the stay, in their own language. In this guide we look at what it is, what changes for the guest and what changes for the reception.
What an AI Concierge is
An AI concierge can help guests consult stay information, ask questions and send requests to the team. It supports human hospitality: important answers should be checked, and requests still need to be handled by the property or the relevant provider.
What the guest sees
Guests can consult information about the property and its services. The content and available options depend on the agreed setup; the assistant retains the Alidan identity.
- Messages with translation support for the languages available; important details should be confirmed with the team.
- Local suggestions and genuine partner offers where available, subject to their conditions.
- Hotel service requests and provider contact details where available; a request is not a confirmed booking.
- Practical stay information and, where enabled, pre-arrival data collection with the required staff checks.
What changes for the reception
A common source of information can also help the reception team organise guest communication.
- Support for answering recurring questions about the property.
- Translation support that can help bridge language differences.
- Written requests that the team can review and confirm with the guest.
- More context for personal assistance when a guest needs help from staff.
How many languages it speaks
The platform supports translation in over 70 languages and has an interface in 20 languages. Available translation and voice options depend on the feature, language and device. During the pilot we agree on the modes relevant to your guests; important details still need human confirmation.
Your property’s information, with Alidan assistance
Alidan Concierge AI can assist guests using the hotel’s name, services and stay information. The assistant retains the Alidan identity. We agree on the presentation and available personalisation with the property during the pilot.
In short
The HotelOnlineAI concierge brings together stay information, property services and local suggestions, with support for multilingual communication. During a pilot discussion we explore which possibilities suit your guests and your team.